Shipping Information & Other Charges:

We have fixed shipping rates for our products. We do not combine shipping. See item description for rates. Because of the size and weight of some of our products, shipping costs may be very high.

Save on shipping by picking up your orders in one of our stores. Choose the STORE PICK UP delivery option.

Refund, Returns and Cancellation Policies:

Refunds and returns will be accepted if mailed within 3 days of receipt from us and provided item is NOT DAMAGED. Damaged items will not be refunded. In some cases, applicable fees may apply and deducted from the amount to be refunded. Credit Card commissions/fees and shipping fees WILL NOT be refunded.

Import Taxes

Most of our products ship from the Philippines, buyers are responsible for any customs duties or taxes your government may charge or impose on your purchases.

Frequently Asked Questions:

1. Do we ship to North America and Europe? -For most products we do. Check out the product descriptions to confirm and get shipping estimates.

2. Do we accept Pre-Orders? -Yes, check out our Pre-Order page. Prices quoted on Pre-Order products MAY only be partial payments or deposits, read the product description to see the product price.

3. Do we combine shipping? -We do not offer special rates for combined shipping unless arranged before purchase/payment is made.

4. Can we pick up our purchases at one of your branches? -Yes, to save on shipping you may pick up your purchase at one of our stores. However, it may take 3 to 5 business days for to prepare your purchase. Choose the STORE PICK UP delivery option.

5. Why are most of the items priced cheaper online compared to store prices? -Most of our products are a bit cheaper online. We can price it a bit cheaper because we don't carry expenses that our stores have like Mall rental fees, comman area dues, staff salaries, etc.

6. I do not have a Paypal account, can i still purchase and pay for items online? -Yes, our Paypal payment system allows you to use your credit card securely through our Paypal account. We do not store any payment or credit card information on our site, payment is made through Paypal's secure payment process.

We also have a virtual terminal wherein we can process your payment over the phone or by a simple email.

7. I do not have a credit card and a Paypal account, how can i purchase items online? -If you do not have a credit card or Paypal account, you can still purchase items on our site. We can arrange payment through bank deposit or by going to our stores. Just send us an email and the links of the items you want, then we can arrange any of the two options. However, SOME ITEMS may only be purchased online, some products are priced significantly lower when purchased online - in cases like these, store SRPs may be applied and not online prices.

Pre-Order Guidelines:

1. Maxicollector/Maxiworks (Maxi) does not guarantee arrival dates. Arrival dates are our best estimated based on the information we get from our suppliers.

2. Pre-Order prices may change if the peso-dollar (Philippine Peso, US Dollar) exchange rate changes dramatically (more than 5%) from the date of the pre-order payment/deposit. This is not applicable to website purchases since prices are posted in US dollars.

3. Pre-orders and the corresponding downpayments cannot be changed to another item unless Maxi management agrees to this.

4. In the event that our supplier decreases or cancels our orders or allotment, buyer/customer may lose his pre-order. In this case, Maxi will refund his downpayment.

5. Maxi will give its customers (who pre-ordered) two weeks to pick up his/her pre-order. If customer fails to pay and pick up his order, Maxi can forfeit the downpayment and sell the item to another customer.

6. Canceled Pre-Orders and orders which are not picked up within the 2-week period may result in the blacklisting of a customer. He or she will not be allowed to pre-order again unless he or she pays the full price up front. This is necessary in order to keep our prices down. We base our orders on customer pre-orders so any cancellations results in unwanted inventory for us.

7. Customers are encouraged to contact us regularly to inquire on possible changes in arrival dates.